The fine print. We make all our policies as clear and readable as possible while still meeting our lawyer's requirements.
The privacy of your data is paramount to us. It's our entire business. We'll only ever access your account to help you with a problem or squash a software bug. We'll never access the content of a secret unless you ask us to. We log all access to all accounts by IP address, so we can verify that no unauthorized access has happened for as long as the logs are kept.
When you sign up for Dotenv, we ask for your name and email address. That's just so you can personalize your new account, and we can send you updates, or other essential information. We'll never sell your personal info to third parties, and we won't use your name in marketing statements without your permission, either.
When you write Dotenv with a question or to ask for help, we'll keep that correspondence, and the email address, for future reference. When you browse our marketing pages, we'll track that for statistical purposes (like conversion rates and to test new designs). We also store any information you volunteer, like surveys, for as long as it makes sense.
The only times we'll ever share your info:
Dotenv won't hand your data over to law enforcement unless a court order says we have to. We reject requests from local and federal law enforcement when they seek data without a court order. And unless we're legally prevented from it, we'll always inform you when such requests are made.
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. Sensitive data (like your email address and all your secrets) is always encrypted while it's live in our database. It's encrypted not just at the database level. We go beyond that standard and additionally encrypt it at the programmatic level. This is beyond bank level security. We go to great lengths to secure your data at rest and in transit — you can read more about that on our security page.
When you cancel your account, we'll ensure that nothing is stored on our servers past 30 days. Anything you delete on your account while it's active will also be purged within 30 days (up until then it's available in the trash can).
Dotenv may update this policy from time to time - we'll notify you about significant changes by email or by placing a prominent notice on our site. You can access, change or delete your personal information any time by contacting our support team.